Terms of Service

1. Agreement and scope

These Terms of Service are between you and TARKiiZ Communications, Inc. (“we”, “us”, “our”), the operator of The Routing Project (“TRP”). They govern use of TRP, accounts, organisation management, location viewing and sharing, reports and related services made available through the website.

By registering or using the service after these Terms have been made available to you, you agree to them. If you do not agree, do not use the service. If you act for an organisation, you must have authority to agree on its behalf; these Terms also govern your own conduct.

The Privacy Policy explains our handling of personal information. Accepting these Terms is not blanket permission to collect someone else’s location or a substitute for any separate consent required by law. A separate written service agreement may supplement these Terms; if it expressly addresses a conflicting provision, that agreement controls for the relevant service, subject to mandatory law.

2. What TRP provides

TRP is a location-information and organisation-management service. It can display locations received from connected devices, support public or private Orgs, provide route history and reports, manage location shares and deliver configured messages or alerts. Features depend on the account, permissions, connected applications and any purchased membership.

TRP does not provide transport, supervise drivers or passengers, verify attendance in person or guarantee anyone’s whereabouts. It is not an emergency-dispatch, rescue, security-monitoring or guaranteed-arrival service. In an emergency, contact the appropriate local emergency services.

Connected applications, devices, mobile networks, browsers, map services and payment processors have their own requirements and may have separate terms. Use only software and integrations you are authorised to use.

3. Accounts and eligibility

• Provide accurate account and contact information and keep it up to date.
• Use only accounts and devices you own or are authorised to access.
• Keep passwords, login details and sharing credentials confidential. Do not give another person unrestricted use of an administrator account.
• Use appropriate supervision and parental or guardian permission for a child’s use where required. A child may not enter into a paid or organisational agreement without the authority required by law.
• Promptly report suspected unauthorised access and take reasonable steps to protect your account and devices.

You are responsible for your own activity and activity you authorise. You are not automatically responsible for every unauthorised act. When investigating disputed activity, we will consider the available evidence, reasonable security precautions and any failure of our own systems.

4. Orgs and administrator responsibilities

An Org is a group in TRP. A person who creates an Org may become its administrator. Administrators control relevant membership, permissions and operational settings and must act within their actual authority.

A public Org may permit anyone who knows its Org ID to join and see information made available to members. A private Org provides controls over admission and access, subject to the features purchased and configured. Private status is not a guarantee that information cannot be copied or seen by authorised members or administrators.

Administrators must keep membership and access appropriate, promptly remove people who no longer need access, provide relevant notices, and protect reports and exports. You must not use public membership or sharing settings for sensitive information where they would create unauthorised access.

Administrators remain responsible for lawful instructions concerning their organisation’s data. Our role in operating TRP does not transfer an administrator’s duties to us, and these Terms do not remove our own obligations for information we handle.

5. Lawful tracking and sharing

You may transmit, view, replay or share a person’s or vehicle’s location only where you have appropriate authority and any consent or other legal permission required. Device ownership, employment or Org membership alone is not proof of unrestricted permission to monitor a person.

• Explain the purpose, scope, audience and relevant periods of monitoring to the affected people.
• Obtain parental or guardian authorisation where required for a child’s information, and follow applicable school and safeguarding duties.
• Do not use TRP for stalking, coercive control, harassment, covert unlawful monitoring or discrimination.
• Do not attempt to bypass a person’s device permissions or an access restriction.
• Review share recipients, passwords and start and end times before sharing. Protect access details against forwarding or misuse.
• Use information received through another person’s share only for the authorised purpose and period.

Closing the Web page or signing out may not stop a connected locator app from sending updates. Use the appropriate application and device controls. A setting allowing an Org to limit stopping through TRP controls does not permit tracking that would otherwise be unlawful.

Ending a share or removing membership does not retrieve screenshots, exports or copies already made by another person. You must not retain or reuse such copies beyond a lawful, authorised purpose.

6. Location accuracy, alerts and safe use

Coordinates, routes, distances, timestamps and alerts depend on the device, satellite reception, network, settings and processing. A marker may represent a last received position rather than a current one. Reports and route replay reflect available records and are not guaranteed to be complete or continuous.

Absence status, proximity alerts and location-based messages are informational. Delivery can fail or be delayed, and a status entry is not proof that a person is safe, present, absent or collected. Verify important information through another suitable channel before acting.

Do not operate a phone or Web interface while driving or in another unsafe situation. TRP information must not be your sole basis for emergency, safeguarding, disciplinary or other high-impact decisions. Investigate discrepancies fairly and consider other evidence.

7. Memberships, purchases and billing

Some features, including private Org functionality, require a paid membership or registration. The checkout or written order identifies the price, currency, applicable taxes, included features and any membership period or usage limits. Check those details before paying. You are responsible only for charges you authorise or otherwise lawfully owe.

Payment is handled through the processor identified at checkout, including Stripe where offered. Your payment may need to be registered against the appropriate account or Org before paid features become available. Supply accurate receipt and registration information and contact us if payment succeeds but activation does not.

These Terms do not by themselves authorise automatic renewal or recurring billing. Any recurring arrangement must be disclosed and expressly agreed when purchased, including how to cancel it. Changes to a future price or renewal arrangement require the notice and agreement applicable to that purchase.

Contact us promptly about duplicate payments, incorrect charges or an unfulfilled purchase. Refund and cancellation rights required by law apply. If a purchased feature is materially unavailable through our fault and cannot reasonably be restored, we will provide an appropriate remedy, which may include correction, a service credit or a refund for the unprovided service, according to the circumstances and applicable law.

Closing an account or leaving an Org does not by itself request a refund or cancel a separately agreed recurring payment. Tell us which purchase or payment arrangement you want reviewed or cancelled. We will not rely on this distinction to override a mandatory cancellation right.

8. Your information, messages and reports

You retain any rights you have in information you submit. You give us permission to host, process, display and transmit that information only as reasonably needed to provide the requested service, protect it and meet applicable legal duties, as explained in the Privacy Policy.

You must have authority to upload or send information, including contact lists, messages, attachments and records about other people. Keep submissions relevant, accurate where required and lawful. Do not upload malware, unlawful content or unnecessary sensitive information.

Messages, reports and exports may contain personal information. Limit access and onward disclosure, keep them secure and apply appropriate retention rules. Do not treat access to a report as permission to publish or sell its contents.

9. Acceptable use and intellectual property

We and our licensors retain rights in the service, software, design and branding. While you comply with these Terms and any applicable membership conditions, you may use the features made available to your account for their intended purpose.

You must not:

• Access another account, Org, device or share without permission.
• Scrape or bulk extract personal information, sell access credentials or redistribute private reports without lawful authority.
• Interfere with the service, evade access controls, introduce malicious code or overload systems.
• Impersonate another person, falsify location records or payment evidence, or manipulate reports for deception.
• Copy, reverse engineer or redistribute protected software or content except where authorised or permitted by applicable law despite this restriction.
• Use the service for an unlawful purpose or to infringe another person’s rights.

Third-party maps, payment services and other content remain subject to the relevant owners’ rights and applicable terms.

10. Availability, maintenance and support

We will use reasonable care and skill in providing the service. Availability can be affected by maintenance, faults, device settings, provider outages and events outside our reasonable control. We do not promise continuous availability or instant delivery of every update or message.

You may submit support requests through the TRP Contact Us page at any time. We aim to provide an initial response within 24 hours, but this is a service target rather than a guarantee of immediate investigation or resolution. Support is not an emergency service.

Backups support recovery but do not guarantee that every record can be restored. Maintain authorised copies of reports you need for your own lawful recordkeeping and protect those copies appropriately. These Terms do not excuse a failure to meet a duty imposed on us by law.

11. Restrictions, suspension and closure

We may limit or suspend access where reasonably necessary to address unauthorised tracking, security risks, fraud, unlawful conduct, a material breach or non-payment of an agreed charge. Immediate protective action may be appropriate for an urgent risk. For a remediable issue, we will normally give notice and a reasonable opportunity to correct it where safe and lawful.

We will explain the reason and how to request review unless disclosure would create a safety or security risk, prejudice an investigation or breach law. Contact us with relevant evidence to challenge an error. We will consider the evidence and keep any restriction proportionate to the issue.

You may stop using TRP or request closure through the TRP Contact Us page. If you administer an Org, arrange appropriate authority for any continuing organisation account and address lawful recordkeeping needs. Account closure does not automatically erase records or copies held by other members; the Privacy Policy explains retention and deletion requests.

A service-wide withdrawal materially affecting a paid membership will be handled with reasonable notice where practicable and an appropriate remedy for unprovided paid service, subject to applicable law. Closure does not remove existing valid payment obligations or a right to pursue a complaint.

12. Responsibilities and liability

Each party is responsible for losses caused by its own breach, negligence or unlawful conduct to the extent required by law. You are responsible for obtaining authority to monitor or share data and for the accuracy of information you supply. We remain responsible for our own service and data-handling obligations.

To the extent permitted by law, we are not liable for losses that were not reasonably foreseeable from our breach, or for losses caused solely by an independent device failure, a user’s unauthorised conduct or events outside our reasonable control where we have met our applicable duties. For business users, we exclude indirect or consequential business losses and loss of profits to the extent that exclusion is lawful.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded or limited. Mandatory consumer and privacy rights continue to apply. No general exclusion removes responsibility for our own failure to take legally required care.

Any compensation we seek from you must concern reasonable, evidenced loss directly caused by your intentional or negligent breach or unlawful conduct, reflect respective responsibility, and take account of reasonable steps to reduce loss. It does not cover loss caused by our own fault. We will provide reasonable notice and an opportunity to respond; a third-party allegation alone does not create an automatic obligation for you to pay.

13. Complaints and legal rights

Use the TRP Contact Us page to describe a complaint, relevant account or Org, dates and the resolution you seek. Do not include passwords, login tokens or unnecessary sensitive documents. We will investigate reasonably and explain the response or any need for more information.

We encourage an attempt to resolve a dispute directly, but contacting support is not a condition of seeking urgent relief, exercising a statutory right or approaching a court, regulator or law-enforcement authority.

The law applicable to the service and your agreement governs these Terms, including mandatory protections that apply where you live or use the service. These Terms do not impose exclusive foreign jurisdiction, compulsory arbitration or a waiver of a legal right to bring a claim in a competent court.

14. Changes to the service and these Terms

We may make reasonable changes to maintain the service, improve functionality or comply with law. We will post updated Terms with an effective date. For a material change to your rights or obligations, we will give at least 14 days’ advance notice through a prominent service notice or a relevant direct communication, where practicable.

An urgent legal, safety or security need may require a change sooner, in which case we will give as much notice as reasonably possible and explain it. A change does not retrospectively alter an agreed purchase or remove an accrued claim. Material reductions to a paid service are subject to applicable notice and remedy requirements.

If you do not agree to updated Terms, stop using the affected service and contact us about any remaining membership or closure arrangements. Continued use after a notified change takes effect indicates acceptance only to the extent permitted by law. We will obtain separate express agreement where it is required.

15. General provisions and contact

If a provision is unenforceable, the remainder continues to apply to the extent permitted by law. A delay in enforcement does not waive future enforcement. Provisions concerning outstanding obligations, privacy, authorised retention, liability and dispute resolution continue after closure where relevant.

Neither an Org administrator nor a third party may vary our obligations without our agreement. A separate agreement cannot remove another person’s mandatory legal rights. We will not recover the same loss twice.

For service questions, account requests, billing issues or complaints, contact TARKiiZ Communications, Inc. — The Routing Project through the TRP Contact Us page. For privacy matters, mark your message “Privacy” and consult the Privacy Policy.